FAQ

What is the difference between a Head to toe figurine and a Premade body figurine?

Head to toe figurine is a fully customized sculpture created according to your specifications. Head of the figurine is built according to photos delivered to us while body/pose is made based on your description/pictures.

Premade body figurine is a sculpture with custom head and premade body. Head of the figurine is created according to photos delivered to us while the body is chosen from our web-shop selection. Body pose, clothes, and colors are already premade.
Items like the logo, glasses, name on the base and other small add-ons are FREE of charge. There is also no extra charge for bobbling head.


What is the size of the figurine?

Our custom figurine/bobblehead are about 7.5 - 8 inches (19 - 21 cm) tall. The sizes may vary depending on the design.


What materials are your figurine/bobbleheads made of?

Our bobbleheads are made from quality polymer clay, eco-friendly material. Polymer clay is an incredibly durable medium that gives wonderful details which can make your bobblehead alive-looking.
Colors that you see are actual colors of the material. During baking, the material gets the final color.
If necessary some details are colored or made of metal, plastic, glass etc.
Most important to health, polymer clay is rated as a non-toxic eco-friendly material.


What kind of material is the base made of?

Figurines stand on a wooden base made of beech wood. The base is handcrafted from quality wood and has decorative edges. Wood is coated with a semi-gloss finish.
In accordance with your wishes, we can create a base in other shapes and colors.


What kind of photos should I send?

We need at least two good quality photos of the face; one should be front-view and another side-view photo.
The likeness of the bobbleheads depends on the quality of the photos. We accept all picture formats but prefer .jpg and .png files.
If you want a Head to toe full custom design, we will need a body position and clothing photo. If you don't have such pictures, you can try to find similar ones on the internet, or describe your wishes in the description box.


What is proofing?

As the figurine is being made, through our sculpting process you will receive in-progress proof photos where you will be able to comment likeness and provide eventual suggestions for modifications.  Proofing is free of charge. When you are completely satisfied, the figurine is shipped to you.


How long does the sculpting process and shipping take?

The Standard process of fabrication and shipping takes approximately 5 weeks.

If you're in a hurry, you can select Priority shipping and sculpting method. Your figurines can be made and delivered to you within 3 weeks. Time needed for the proofing process is not included so make sure there's no delay in responding to our proofs which will speed up the whole process.

Choosing the fastest Express shipping and sculpting, figurines can be delivered to you in 14 days. Time needed for the proofing process is not included so make sure there's no delay in responding to our proofs which will speed up the whole process.


What is the price of shipping?

Price of shipping depends on the urgency of your order. Planned delivery time includes manufacturing.

  • Standard shipping = 25$ (5 weeks)
  • Priority shipping = 49$ (3 weeks)
  • Express shipping = 79$ (14 days)

 

What countries do you ship to?

We happily ship to all countries worldwide!


What payment methods do you offer?

  • Bank (wire) transfer
  • PayPal
  • Credit card via PayPal

We offer payment through PayPal as one of the safest payment methods on the Internet. PayPal offers a convenient method for making payments without providing your credit card number to a seller.
You can use this service using a credit card even if you do not want to sign up for an account of your own.
Making payments with PayPal is free of charge for the buyer.


What if my figurine is broken when I receive it?

Ordered products are packaged in a way that will prevent damage in transport/delivery. Every order is protected with specialized transport packaging.
Before shipping, the figurines are photographed to confirm that the correct products are sent undamaged.
We are not responsible for any damages incurred during the courier service. But do not worry, if the figurines come damaged, send us photo proof and we'll send you a new one as a replacement.


Do you offer refunds?

If you're not entirely happy with your figurine, we will refund your money. Cancelation is possible at any time during the creation (pre-shipping) process.
We have the right to keep 20% of the amount of order to avoid scam and to compensate for material and a time spent on creating. No cash refund after you approve and receive your figurine.
We always do our best to make sure every customer is completely satisfied.


Have a question that has not been answered? Need an estimate for more than one figurine? Feel free to flick us an email at  info@noddme.com.

 

How to order?

A: You have chosen: Head to toe figurine (fully customized body and head)

  1. Select your figurine characteristic: Choose hair and eye color from the drop-down menu.
  2. Upload front-view and a side-view photo showing the person's face, or send them by email to info@noddme.com. We require good photos which should be sharp and in high resolution. Upload photos of clothing/shoes, accessories, etc. If you don't have such pictures, you can try to find similar on the internet.
  3. Please describe the figurine pose in the description box (right hand in pocket, crossed hands, etc.), color and type of clothes/shoes. Specify wanted details (hat, logo, tattoo, accessories, text on the base, etc.).
  4. Select the option for Bobblehead or Static figurine.
  5. Add figurine to your Cart and review your order.
  6. Enter your payment and delivery information, and choose the shipping method.

B: You have chosen: Premade body (custom head).

  1. Select your figurine characteristic: Choose hair and eye color from the drop-down menu.
  2. Upload front-view and a side-view photo showing the person's face, or send them by email to info@noddme.com. We require good photos which should be sharp and in high resolution.
  3. Select option for Bobblehead or Static figurine.
  4.  Add figurine to your Cart and review your order.
  5. Enter your payment and delivery information, and choose the shipping method.

Items like the logo, tattoo, glasses, name on the base and other small add-ons are free of charge. There is also no extra charge for bobbling head, bobblehead.


Payment methods

  • Bank (wire) transfer
  • PayPal
  • Credit card via PayPal (Visa, MasterCard, Discover and American Express)

We offer payment through PayPal as one of the safest payment methods on the Internet. PayPal offers a convenient method for making payments without providing your credit card number to a seller.
You can use this service using a credit card (Visa, MasterCard, Discovery and American Express) even if you do not want to sign up for an account of your own. Making payments with PayPal is free of charge for the buyer.


Proofing

After you have uploaded photos and payment has been settled we are beginning sculpting your figurine.
As figurine is being made, through our sculpting process you will receive in-progress proof photos where you will be able to comment likeness and provide eventual suggestions for modifications.  Proofing is free of charge. When you are completely satisfied, the figurine is shipped to you.


Sculpting and shipping

The Standard process of fabrication and shipping takes approximately 5 weeks.

If you're in a hurry, you can select Priority shipping and sculpting method. Your figurines can be done and delivered to you within 3 weeks. Time needed for the proofing process is not included so make sure there's no delay in responding to our proofs which will speed up the whole process.

Choosing the fastest Express shipping and sculpting, figurines can be delivered to you in 14 days. Time needed for the proofing process is not included so make sure there's no delay in responding to our proofs which will speed up the whole process.

  • Standard shipping = 25$ (5 weeks)
  • Priority shipping = 49$ (3 weeks)
  • Express shipping = 79$ (14 days)

 

Have a question that has not been answered? Need an estimate for more than one figurine? Feel free to flick us an email at info@noddme.com.

 

Shipping

We happily ship to all countries worldwide!

Price of shipping depends on the urgency of your order. Planned delivery time includes manufacturing:

  • Standard shipping = 25$ (5 weeks)
  • Priority shipping = 49$ (3 weeks)
  • Express shipping = 79$ (14 days)
 

Responsibility for material defects

According to the Consumer Protection Act, the relationship between the consumer (end user) and CLAYVENA Creative Artistic Crafts, in the case of the lack of material on the product, the provisions of the Civil Obligations Act (NN 35/05, 41/08, 125/11, 78/15) on liability for material defects.

 

Links

This website may contain links to other websites. The user may visit them at his/her own risk. CLAYVENA Creative Artistic Crafts is not responsible for the content of any external website.

 

Statement of Limitation of Liability

CLAYVENA Creative Artistic Crafts does not take responsibility for the accuracy of any information provided or any errors found on this website.
We use our best efforts to provide up-to-date and accurate information, which is why the content of this website is updated on an ongoing basis and is subject to changes.
We will not be liable for any damage or loss directly or indirectly resulting from the use of this website.
The user agrees that no employee of CLAYVENA Creative Artistic Crafts or any other individual or entity involved in the development of this website may be held liable for any damage or loss incurred by any other individual or entity as a result of using this website.

 

Security statement

All data collected during ordering process will be used only within CLAYVENA Creative Artistic Crafts company and only for purposes in which they are selected. The site is NOT saving card numbers or other entered card details in our database.

 

Privacy Statement

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

 

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

 

Accounting
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

 

Types of personal data we process

The personal data collected in the contact form are: first and last name, e-mail, telephone number, company.
The personal data collected in the newsletter is: e-mail.
Personal information collected in the registration form and checkout form: first and last name, address, city and zip code, country, phone, email.

 

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

 

Access and update your personal information

Our user has the following rights at any time:

  • the right to access data and access to data
  • right to information on processing of personal data
  • right to data transfer
  • the right to withdraw privola
  • the right to file a complaint
  • right to correction and change of personal data in case the information is incomplete or incorrect
  • the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to invoke any of these rights, please contact us via the contact form on our website.

 

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.

 

Terms of sale


These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in the CLAYVENA Creative Artistic Crafts Web Shop (hereinafter referred to as "Products") is CLAYVENA Creative Artistic Crafts and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

ORDERING
Products are ordered using the online form or by telephone. The Customer should complete the Profile with the general particulars required for the payment and delivery of the chosen Products and will be notified by e-mail after his/her order is fulfilled. After you select a Product, you may click its details and learn everything about it or have a better look at it and, if you want to buy it, just click the shopping cart and it will immediately be added to it. Within your shopping cart, you may choose quantities or select not to make any purchase. You shopping cart will be constantly visible and accessible to you so you can take your time browsing our window. Once you are done shopping, return to your shopping cart and select Complete Order. You will receive a notification of successfully completed shopping at your e-mail address.

PAYMENT
The following payment options are available:

1. Credit Cards
Paypal, Visa, MasterCard, American Express

  VisaDiscoverAmerican Express

 

2. Bank transfer
You can pay by Internet Banking or in person at a bank, post office...
After we receive your payment, we will send you ordered products.

 

Terms of use

By accessing or using web Site noddme.com, you agree to be bound by these Terms of Use.
The content of these web pages is provided by the CLAYVENA Creative Artistic Crafts team and it is protected by copyright.
Except as otherwise expressly provided in the content thereof, you have the right to view, copy, print and/or distribute (but not alter) the content on this web Site, provided that you shall use this content for information and not for commercial purposes and that the contents you will use have in display the relevant copyright info.